Service Charter
SERVICE CHARTER
|
S/NO |
SERVICE |
REQUIREMENTS TO OBTAIN THE SERVICE |
COST OF SERVICE |
TIMELINE |
|
|
1 |
Industrial Policy development and dissemination |
Identified policy area needs
|
Nil |
Varies |
|
|
2 |
Liaison for training in value addition and entrepreneurial skills; Business Advisory Services; and linking of MSMEs |
Formal application from MSMEs
|
Nil |
Within 15 days |
|
|
3 |
Facilitate the private sector with investment information and liaison services
|
Request through: ● Written Letters ● Walk-in ● Telephone calls ● Meetings |
Nil |
Within 5 days |
|
|
4 |
Promote Market access for MSMEs through organization of Africa Industrialization Week |
MSME formal request |
Nil |
14 Days |
|
|
12 |
Publish local products for preferential procurement |
Formal request |
Nil |
Bi-annual |
|
|
13 |
Registration of local Manufacturers for recognition
|
● Application for Registration as a Manufacturer Letter ● Certificate of Incorporation ● Copy of Single Business Permit ● Company KRA Tax Compliance Certificate ● Environmental Impact Assessment from NEMA where applicable |
Nil |
5 Days |
|
|
14 |
Promote Industry-Academia linkages for industrial research technological innovation and industrial skills development |
Commitment framework Concept note on the innovation
|
Nil |
30 days |
|
|
15 |
Facilitate Exports through issuance of AGOA Certificate |
Request Letter of Application
|
Nil |
7 days |
|
|
16 |
Vetting of industrial Spares importers |
As per Industrial Spares Regulations |
Nil |
Within 14 days |
|
|
17 |
Licensing of Scrap metal dealers and inspection for compliance. |
Provision of requirements as per the Scrap Metal Act 2015 |
Kshs 250, 000 |
30 days
|
|
|
18 |
Information on processing of procurement tenders and payment for goods and services |
● Stipulated tender fee ● Invoice ● Delivery note |
Tender fee- Kshs. 1000 |
Within 60 days |
|
|
19 |
Providing access to library materials by the public |
National ID |
Nil |
5 mins |
|
|
20 |
Offer industrial attachment and internship |
● Police clearance ● ID Copy ● Letter from the Institution ● Insurance cover |
Nil |
30 days |
|
|
21 |
Provide technical advice on industrial and sectoral policies and Strategic Planning
|
Request for information through: ● Telephone calls ● Walk – in ● Written request(s) |
Nil |
Within 3 days |
|
|
WE ARE COMMITTED TO COURTESY AND EXCELLENCE IN SERVICE DELIVERY Any service rendered that does not conform to the above standards or any officer who does not live up to commitment on courtesy and excellence in service delivery should be reported to:
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Principal Secretary Ministry of Investment, Trade and Industry Social Security House, 23rd Floor Eastern Wing P.O BOX 30418-00100 Nairobi, GPO, Kenya. |
Fax No: +254-(0)-20-2731511 Telephone: +254-(0)20-2731531/2-4 Email: ps@industrialization.go.ke Website: www.industrialization.go.ke
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HUDUMA BORA NI HAKI YAKO |
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